·        Server Infrastructure Management: They oversee the bank's Windows Server environment, including installation, configuration, maintenance, and performance optimization. This involves managing server roles and features essential for banking operations.

·        Active Directory and Entra (formerly Azure AD) Identity Management: Assist in maintaining the Active Directory infrastructure, managing user accounts, groups, permissions, and group policies to ensure secure and efficient identity management.

·        Security and Compliance: You will play a vital role in implementing security measures to protect against threats and vulnerabilities and ensure compliance with banking regulations and industry standards.

·        Patch Management and Vulnerability Assessment: Manage the deployment of security patches and updates across the environment to mitigate vulnerabilities found during weekly vulnerability scans.

·        Incident Response and Troubleshooting: Responsible for resolving more complex technical issues, such as system failures, security incidents, and other technical issues, and may serve asescalation points for the Help Desk.

·        Capacity Planning: Monitoring system performance and planning for capacity upgrades to meet the growing demands of banking operations is an important aspect of the role.

·        Compliance and Audit Support: Assist in preparing for and participating in compliance audits, ensuring that the bank's IT systems adhere to regulatory requirements.

·        Vendor Management: Due diligence of a vendor's security posture when any of the bank's information is hosted or held by them, to ensure they meet mandates from regulators, auditors, and customers.

·        Risk Management: Work closely with Risk and Compliance departments to identify and mitigate potential risks related to IT systems.

·        Project Management: Lead or participate in various IT projects, such as system upgrades, migrations, and new technology implementations.

·        Training and Mentoring: Mentor junior staff members and provide training on Microsoft technologies and best practices.

·        Documentation and Knowledge Sharing: Maintain detailed documentation of system configurations, procedures, and best practices, and share knowledge with team members.

·        This role routinely uses standard office equipment such as computers, phones, and photocopiers.

·        Occasional after-hours and weekend support will be needed as required by the organization.

·        Branch Office support as needed for initiatives and projects such as new branch deployments and working with ISPs and vendors.

·        Business travel may be necessary to meet with vendors and attend training opportunities.

·        Expected to handle a wide range of technical challenges and contribute to the overall stability, security, and efficiency of the bank's IT infrastructure while complying with regulatory requirements.

·        Identify potential issues before they become critical problems.

·        A strong working knowledge of identifying, connecting, and troubleshooting computer hardware and software, components, and devices.

·        Excellent communication and customer service skills with experience working in a Microsoft-focused environment.

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Work Hours:

Monday through Friday 9:00 AM to 5:00 PM, with 1 hour (unpaid) for lunch; or ½ for lunch and 2 fifteen-minute scheduled breaks.  Rotating Saturdays on a fixed schedule working from 8:30 AM to 1:00 PM. Additional work may be required outside of “normal”business hours.

Travel: Travel to and from each of the Bank locations as needed.

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