Title Senior IT Consultant
Job Information

(Respond to: diane.katz@primesoftinc.com)

Position: Senior IT Consultant
Hybrid Role-Remote and On-site (Northern VA area)
Timeframe: Immediate

Full Time Salaried Employee Position

 

About the role: The Senior IT Consultant (SITC) plays a crucial role in providing day-to-day IT operational services to our Client’s customers in the DC metro area.  The ideal candidate has strong hands-on technical experience with a keen business sense, exceptional customer service and communication skills, and works well as part of a team.

What you’ll do:

  • Play a key role with assigned clients as an essential member of the Our Client’s Service Delivery team.
  • Provide operational oversight to assigned clients to ensure delivery within scope of client agreements.
  • Work with clients and technical staff to leverage the technology already in place to improve the efficiency, reliability, and utility.
  • Identify opportunities for improvements in infrastructure or services and collaborate with appropriate teams to deliver recommendations to clients.
  • Assist in the management of technology-related vendors such as internet service providers, copy and print vendors, line of business application vendors, and other service providers.
  • Manage the procurement of hardware, software, and other technology services that we recommend, or as requested by client.
  • Provide scheduled reporting consolidating your recommendations and information to provide a high level of value, data, and information to our client’s Clients and to Our Client.
  • Perform regular trend analysis and help clients identify and plan for remediating lingering issues associated with their technology.
  • Coordinate and facilitate scheduled meetings with client Point of Contact (POC) to discuss operational performance.
  • If assigned to the Customer Response Team, be the direct manager for one or two Network Consultants and manage their daily activities and workload.
  • Coordinate the efforts of on-site and remote staff to ensure the day to day operations are in alignment with the overall strategy and mission of the organization.
  • Prioritize the tasks in the opportunity pipeline workload in line with company policies or instructions in force at that time.
  • Contribute to standards (“best practices”) development and documentation.

 

What skills and experience you need:

  • Strong business acumen, creativity, and a passion for providing support and advice to an assigned set of clients.
  • Experience working in a client facing role and can provide outstanding service and support.
  • The ability to multi-task and manage time well, staying on top of multiple priorities at once.
  • Proven capacity to intervene in challenging technical and operational situations, determine best possible outcome, and work collaboratively with others to achieve it.
  • Adept at communicating with internal and external clients so that all parties are provided with timely updates on deliverables.
  • A drive to stay on the cutting edge of technology and knowledge of the latest technologies including: Windows Server, Active Directory, Exchange Server, Office365, Azure, VMWare/HyperV, Storage, Ethernet, and Wireless Networks.
  • PMI/PMP, Six Sigma, and/or ITIL certifications.
  • Strong problem-solving skills and ability to mitigate conflict.
  • Leadership skills and the desire to manage or mentor Network Consultants.