Title Director Loan Servicing
Job Information

(Respond to: diane.katz@primesoftinc.com)

Director Loan Servicing

Our Client, a Financial Institution, headquartered in New York City is seeking a Director of Loan Servicing

Purpose of Position:

Acting in a lead capacity, this confidential role in Loan Servicing is responsible for all aspects of loan operations supporting our Client’s Commercial Real Estate, Commercial & Industrial, and Residential lending portfolios.  This includes servicing loans through the full life cycle beginning after credit approval through payoff.

Must have a holistic view of all operational processes and the associated control environment.  A strong client centric approach with the aptitude to update servicing work flows to support the growing business needs is required.


Essential Job Functions:

  1. Oversee all Commercial & Industrial, Commercial Real Estate, and Residential Lending servicing activities.
  2. Identify and manage existing and emerging risks that stem from business activities and the job roles within the operational area.
  3. Ensure risk associated with business activities are effectively identified, measured, and monitored.
  4. Collaborate with business partners as a SME to understand business vision and align that with Operational Strategy.
  5. Applies advanced knowledge of business processes to identify optimization opportunities.
  6. Develop, motivate, train, and evaluate staff on products, processes, and all supporting documentation. Carry out supervisory responsibilities in accordance with the Bank’s policies.
  7. Utilize data and analytics to deliver insight into operational trends and business process performances.
  8. Guide and influence the implementation of new products and functions, identifying defects and efficiency opportunities and driving them to resolution.
  9. Provide oversight of purchased and other outside serviced portfolios including third party vendor management.
  10. Support internal and external audit examinations.


Knowledge, Skills and Experience Requirements:

  1. Bachelor’s degree or equivalent experience with accounting skills
  2. Strong familiarity with bank loan systems and processes
  3. 10 years of direct loan operations/servicing experience within Commercial Real Estate, Commercial & Industrial and Residential Lending. Must have a mastery level understanding of servicing requirements in each vertical.  Willing to consider expertise in 2 or more areas.
  4. Demonstrated experience partnering with business partners in Credit, Portfolio Management, Underwriting, and Origination to improve overall client experience .
  5. Demonstrated experience with Lean, Business Process Management, or similar methodologies
  6. Strong understanding of operational risk and controls environment; including core competency in all aspects of the regulatory environment. Strong leadership skills. excellent verbal/written communication and interpersonal skills

Phone Number: 561-573-1581

Full Time Salaried Positions plus bonuses

Candidates must have Green Cards or be US Citizens

Positions are Hybrid (25% in office; 75% from home)